Merchandise in new condition is eligible for a refund of the purchase price when accompanied by the original invoice. It must also meet the following criteria:
- Item is returned within 14 days of receiving the order
- Item was purchased from rettajane.com
- Item has all original tags attached
- Item is in its original condition (unworn, unwashed, unaltered, undamaged*)
Retta Jane has the right to deny a return or refund.
To begin the return process, please send us a note: email@example.com. Please note that original shipping charges incurred at the time of purchase are non-refundable. Shipping and handling charges for returned merchandise are non-refundable, unless Retta Jane made an error. Refunds may only be issued in the same form as was utilized for payment.
Note: All sale items are final sale.
(*In the rare case that you receive a damaged garment, we will gladly exchange; please reach out to us right away!)
Should you receive a Retta Jane item as a gift, you may return it or receive a store credit. You must have the order number and zip code or email or phone number of the order. Please contact us at firstname.lastname@example.org to begin the process.